Our Services

Mediations, arbitrations and investigations may now be conducted by videoconference through ZOOM for business. It is secure and easy to use. All you need is a computer and we will take care of the rest.


Mediators, unlike judges, do not decide cases or impose settlements. The mediator's role is to help the people involved in a dispute to communicate and negotiate with each other in a constructive manner, to gain a better understanding of the interests of all parties, and to find a resolution based on common understanding and mutual agreement. The purpose of mediation is not to determine who wins and who loses, but to develop creative solutions to disputes in a way that is not possible at a trial.

Cancellation Policy

In the event a party wishes to cancel, adjourn or postpone the mediation, the party must notify YorkStreet Dispute Resolution Group Inc., in writing of the cancellation. If the mediation is cancelled, adjourned or postponed more than 30 days prior to the scheduled date for the mediation, there will be no cancellation fee.

If the mediation is cancelled, adjourned or postponed within 30 days of the scheduled date for the mediation (but more than two weeks from the scheduled date of the mediation), the cancellation fee will be half of the mediator's fee for the mediation, plus any non-refundable disbursements.

If the mediation is cancelled, adjourned or postponed within two weeks of the scheduled date of the mediation, the cancellation fee will be the mediator's full fee for the mediation, plus any non-refundable disbursements.

Cancellation fees are due and payable immediately upon the cancellation, adjournment or postponement of the mediation.
In the event that the mediator is able to book other paying work on the date that the mediation was scheduled to occur, YorkStreet Dispute Resolution Group Inc., will refund half of the cancellation fee to the parties.

If a mediation is cancelled, each party will be responsible for half of the mediation fee unless the parties agree otherwise.


Arbitration is a process whereby parties in dispute refer their disagreement to a mutually acceptable, knowledgeable, independent third party - an arbitrator - agreeing in advance to be bound by the arbitrator's decision. Some disputes, by their very nature, can only be settled by litigation. The majority, however, can be settled by arbitration, with significant benefits to the parties involved and to society at large.

Settlement Conferences

Settlement Conferences are an innovative strategy effective in achieving the early resolution of claims in a timely and cost controlled environment. YorkStreet brings extensive experience in facilitating the resolution of disputes, assisting all parties in reaching their goals throughout the settlement discussions. Our settlement conferences are tailored to the needs of our clients, and have included our panelists mediating 60 cases over 3 days, with an average settlement rate of 75-85%.

Appraisals for Property Damage

An Appraisal under Section 128 of the Insurance Act of Ontario is a dispute resolution process that is available to Property & Automobile insurers and their policyholders. Appraisals are needed when a dispute occurs relating to the quantum of the loss sustained by the policyholder after their property is damaged or destroyed (i.e. fire loss or flood damage). Under the process, each party retains an Appraiser to represent their interests and the two Appraisers can then appoint a YorkStreet Umpire to help them resolve their differences.

First Nation/Indigenous

The hybrid process is a combination of Indigenous peacekeeping and mediation practices facilitated by indigenous and non-indigenous co-mediators to provide a culturally sensitive and holistic team approach to conflict and reconciliation efforts. This process involves several stages inclusive of observations, information gathering, community visits, circles processes, caucuses, group facilitation, and traditional indigenous ceremonies.

The guiding framework for the Hybrid Process is Anishnabe N’oon Da Gaaziiwin, which is a concept from the Ojibway language that translates to Listening to the Voice of the People. This process is rooted in traditional consensus building within a community context.

Eldercare Dispute Resolution

Eldercare Dispute Resolution (EDR) combines the resources of two organizations – Silver Sherpa delivers crisis management and planning services for the elderly and YorkStreet specializes in dispute resolution. We have formed a partnership that provides EDR services that includes eldercare navigation and 1:1 support for conflict management, along with group facilitation. This is an enhanced service which is more cost-effective for people and families dealing with a crisis involving health challenges, the loss of a partner, or any number of financial issues.

To learn more visit http://silversherpa.net/edr or contact Silver Sherpa at 905-491-6972.

Process Design/Consulting

YorkStreet has earned a reputation as an innovator of dispute resolution process design. YorkStreet is able to draw on the expertise of its diverse panel of conflict resolution specialists to design customized processes to meet the needs of their clients. Whether a particular conflict requires small adaptations to a pre-existing process, or the creation of an entirely new process, YorkStreet is committed to fostering collaborative relationships to design and implement unique dispute resolution processes.

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